O nas
Polityka KYC
International legal provisions, including those aimed at combating money laundering, mandate that online trading service providers take significant steps to verify the identity and personal information of their users. This process not only helps to prevent fraudulent activities but also allows trading platforms to assist users in managing their financial risks based on their individual situations.
At the same time, online financial service providers are obligated to offer services fairly and without discrimination. Therefore, the measures mentioned above should not hinder any individual, regardless of their financial or social standing, from becoming a registered user and managing a trading account.
We are committed to handling sensitive personal data with the highest degree of confidentiality and security.
In line with these regulations, we ensure the utmost discretion and protection of all customer information. To maintain compliance and security, we require users opening trading accounts to provide certain details, including their preferred deposit method.
When funding a trading account, the following documents must be submitted:
- Identity card – A color copy of both sides of a valid ID (passport or driver’s license).
- Proof of address – A recent utility bill (e.g., telephone, electricity) or bank statement from the last three months, showing the full name and address.
- Proof of payment – For any new credit/debit card used for deposits, provide color copies of the front (showing the last four digits, expiry date, and cardholder’s name) and back (showing the last four digits of the card and the signature).
- Deposit declaration form – This must be printed, filled out, signed (by hand only), and submitted after each deposit. You can download the form here.
O nas
Polityka zwrotów
1. Refunds will be processed in the same currency and credited to the same account and/or credit card used for the original deposit. The Company reserves the right to cancel a refund request within 5 business days if the Client does not provide the required bank details for a refund via bank transfer. This must be an official document, stamped and bearing the logo of the Customer’s bank. The document should include: IBAN/account number, SWIFT/BIC, routing number (if applicable), customer name, and bank name and address.
2. The Company may apply a commission fee for deposits to the trading account and refunds to the Client, which may include charges for electronic transfers in favor of the Client. Depending on the payment solution, the fee will range from 25 to 50 euros per bank transfer. These fees will be deducted from the bank transfer amount.
3. Refund requests must be submitted through the Company’s official website. The Company is not obligated to process refund requests submitted by any other means.
4. Upon receiving a refund request, the Company will transfer the requested amount (less any applicable transfer costs) within seven (7) business days, once the Client has been fully identified as meeting the Margin requirements, as determined by the Company.
5. The Company reserves the right to cancel a Customer’s refund request if, at its discretion:
a) The remaining balance (after repayment) is insufficient to cover the open transactions on the trading account.
b) The Customer has not been verified by the Company. The Customer must provide all necessary KYC documents (identity card, proof of address, proof of payment: front copy of the card showing only the last 4 digits, expiry date, and cardholder name; back copy of the card showing only the last 4 digits and signature).
c) The Customer has not submitted written and signed deposit statements for each deposit transaction or any bonus agreements (if applicable).
d) The Customer must submit the required signed documents within 5 business days, otherwise, their claim may be canceled by the Company.
In exceptional cases, the Company may issue a refund to the card from which the funds originated if:
a) The Customer has not been verified within 14 business days of the card transaction.
b) The Company identifies that the transaction was made by a third party.
c) The Company determines that the Customer is violating the Accepted Customer Agreement.
The Company does not charge any commission on card refunds.
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